Frequently Asked Questions
The things people usually want to know before they commit to a renovation.
Renovation questions, answered
Do you manage all the trades?
Yes. Plumbing, electrical work, plastering, tiling, flooring, carpentry and decorating are all organised and coordinated by us. You have one point of contact for the whole project.
Can you help with materials and design decisions?
Yes. We will talk you through what works, what lasts, and what each choice does to the budget. You can also supply your own materials if you would rather.
Do I need to move out during the renovation?
For a whole-property renovation it is usually easier if you can. For single rooms or a multi-room refurbishment, most clients stay put. We phase the work, seal off the areas we are in and clean up daily.
How far in advance should I contact you?
For a larger renovation, two to three months ahead is sensible. It lets us plan the trades properly. For smaller jobs, a few weeks is usually enough.
Do you provide written estimates?
Always. A clear, itemised description of the proposed work and the cost, before anything starts.
Are you insured?
Yes. We carry public liability insurance and we are VAT registered. Certificates are available on request.
Do you work outside Exeter?
Yes, across Devon, including Topsham, Exmouth, Sidmouth, Crediton, Tiverton, Newton Abbot and the surrounding areas. If you are not sure whether we reach you, just ask.
Can I stay in the property while work takes place?
In most cases yes. We will be honest with you at the consultation about whether it is practical for your particular job.
What happens if you find something unexpected?
We stop, tell you, and price it before doing anything about it. Nothing gets added to the bill without a conversation first.
How much does a renovation cost?
It depends on the scope. As a guide, our labour for a bathroom is usually £4,000–£7,000 plus VAT and for a kitchen £3,500–£7,000 plus VAT, with materials on top. Our projects page shows the real total cost and duration of jobs we have finished, from £4,200 for a compact bathroom to £22,000 for a complete flat renovation.
Do you offer a guarantee on your work?
Yes. Our workmanship is guaranteed for 12 months from completion. The full details are in our terms and conditions.
Will photos of my home appear on your website?
Only with your permission. We like to photograph finished work for our website and social media, but we never publish personal details or anything that identifies you without your consent.
How do I get started?
Send us a description of what you are planning, with photographs if you have them. We will arrange a free consultation and go from there.